We do our best to provide a high standard of care. However, occasionally things do go wrong and misunderstandings may arise. If this happens, we would like to be able to find out what the problem is and , if possible to resolve it and improve the way we work in the future. To support this we manage complaints in compliance with the NHS national criteria. For more information please see leaflet below.
SGMC and CMC complaints and representations patients guide – Nov 15
South Glos Patient Advice and Liaison Service (PALS) details are below:
BNSSG PALS leaflet bifold sept16
Oct 16 Making complaints or raising concerns about NHS services in South Glos
