We do our best to provide a high standard of care. However, occasionally things do go wrong and misunderstandings may arise. If this happens, we would like to be able to find out what the problem is and , if possible to resolve it and improve the way we work in the future. To support this we manage complaints in compliance with the NHS national criteria. For more information please see leaflet below.
South Glos Patient Advice and Liaison Service (PALS) details are below: