Stoke Gifford Medical Centre
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Our New Appointment Enquiry System (from 11 July)

Stoke Gifford and Conygre Medical Centres are pleased to announce that, from Thursday 11 July, we will be introducing ‘Anima’ as our triage system.  The changes follow feedback from patients and a review of how we work. We are really excited about this change and the benefits it will bring to all of our patients and staff.

Anima seamlessly integrates with your medical record, improving how you access care and appointments and how we assess your condition. Anima allows our Clinical Triage Team to continue to improve access times by helping us to direct you to the most appropriate care for your medical needs. This ensures that we make use of our limited resources in the most safe and efficient way. All appointments will continue to be offered according to clinical urgency and need.

To ensure equity of access for all patients, all requests are added via Anima.  If patients are unable to get online, our reception team can take you through the form.  To reduce telephone queues, and keep lines free for those who do not have internet access, please do use Anima to contact us.  Completing your own Anima request also means that you do not need to discuss your medical problem with our reception team.

For more information, please follow the links below:

As a patient you will benefit from:

  • Being able to log on to see the status and outcomes of your current and past requests. (Coming Soon: NHS Login will link to Anima).
  • You will be asked questions based on your issues (asked without medical jargon).
  • You can use the system in a number of languages.
  • Your medical records will be more complete for the future.
  • The practice responses will be clearer.
  • You will receive a text message and email to let you know when the practice has responded (no more missing emails in the junk box.
  • You can provide all the information that the practice needs without waiting on the phone.

As a practice, we will benefit from:

  • We will see your request in a clear structured format.
  • We will be able to save all the information about your requests in a structured way into your medical records – This will help staff when looking at your records for this episode of care or in the future.
  • As patients can see the status of their request, we should get less duplicates that clog up the system.
  • Your requests will be clearer to understand at first glance and so the team will be able to allocate correct people, thus making our turn around more efficient.
  • Your requests will come into our system with a Red, Amber, Green rating with clear information about what responses have trigger the rating. This will allow the team to focus on any urgent requests.
  • The integration between systems reduces the chances of errors and speeds up the processes.

While we are not expecting any issues, please do be patient as we bring in this new system.