Useful Self Help Links
Welcome to Stoke Gifford Medical Centre
Mission Statement - 'We are a friendly, forward looking medical practice providing the highest standard of medical care delivered by a supportive team who are sensitive to the needs of the whole person.'
The doctors and staff at Stoke Gifford Medical Centre are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.
As a Practice we aim to be responsive to our patients needs and are continuously monitoring our systems. For the latest developments, please look at our 'You talked and we have listened' announcement.
Details for the new appointments system are available in the 'Appointments' section of this website. Please visit http://www.productiveprimarycare.co.uk/doctor-first.aspx where there is a useful video with more detailed information on this type of system. Patients can also make advance booking appointments by registering with the practice for 'on-line access'. Same day appointments are for medically urgent conditions.
In order to allow us to provide the most responsive service, the reception team will ask for details of your condition. Reception are not making clinical decisions but are following a protocol that allows them to direct you to the most appropriate clinician. All staff are bound by the same rules of patient confidentiality but, if you do not wish to disclose the nature your condition, we will ask that you state how urgent you feel it is. A doctor, in conversation with you, will then advise the best course of action for your care.
Patients can manage repeat prescription requests via the On-Line Patient Access Service. The Electronic Prescription Service is also a more convenient service for patients. Please allow 48 hours for any repeat prescription requests to be processed and note that only specific medications will be treated as medically urgent and fast tracked.
Registering For Online Services
We are able to offer on line access for repeat prescriptions, appointments and summary medical records. This service is known as Patient Access. (Note: For under 18s, only the repeat prescribing and appointments modules can be accessed).
To safeguard patient information, in order to register for these online services you will need to complete an application form and have your identity verified. This will also be the case for patients that are registered for on-line repeat prescriptions / appointments and wishing to access the other services.
The application form and patient information leaflet is below. Please complete the form and present it to the surgery with one form of acceptable photographic ID and proof of your address (in the form of a bank statement). On line services application form
PLEASE NOTE THAT ALL REPEAT PRESCRIPTIONS WILL NEED TO BE REQUESTED VIA A PATIENT ACCESS ACCOUNT FROM 1ST JULY 2015. THOSE CURRENTLY REGISTERED FOR REPEAT PRESCRIBING ARE KINDLY REQUESTED TO CREATE A NEW PATIENT ACCESS ACCOUNT IN ORDER TO ENSURE CONTINUITY OF THIS SERVICE.
Using Accident and Emergency
Watch the message from your GP on "Using A&E"
Local Hospital Waiting Times.
https://www.southgloucestershireccg.nhs.uk/your-health-local-services/health-services/hospital-waiting-times/ The link brings together key hospital waiting time and performance data from a range of nationally published data sources and allows you to check the average (median) waiting times for outpatient appointments and operations, across 17 different medical specialties, at seven local hospitals.
Patient Participation Group (PPG)
We have a patient forum which meets on an evening 2/3 times a year. The meetings provide an important opportunity to hear patient views and use feedback to help us shape practice policies. If you would like to be part of our forum please contact Debbie Grant on 0117 9799430.
Cold Calling Warning
Please click on this link to view NHS England SW guidance about cold calling. Cold Calling Advice for Patients
(Site updated 27/11/2015)